Appointments are precious- please do let us know if you are unable to attend. Thank you.
Patients are reminded that it is important to request a follow up appointment with the GP that you saw initially, if the follow up is for an ongoing problem that the GP has begun investigating or treating. This ensures continuity of Care for any given condition.
In order to ensure to ensure that you are accessing the correct service and clinician for your needs the receptionist may well discreetly ask for some idea as to the reason for your request.
Open Surgery :
Open Surgery is available on Monday morning at Downham surgery from 08:00am and Monday and Friday morning at our Mottingham branch, appointments are available on a first come first serve basis. The surgery is often very busy at that time and you may be invited to go home and come back to the surgery later that morning when you will still need to sit and wait but for a shorter period of time.
Please note that requests for Repeat prescriptions or for long term medical certificates will not be dealt with in open surgery.
All prescription request can be dealt with by our prescription clerks who will liaise with a doctor on your behalf. Patients requiring long term certificates should please make a routine appointment with their usual doctor.
Extended Hours appointments
Please note that we have extended hours once a month on a Saturday morning and Evening appointments fortnightly on a Wednesday at our Downham branch and Mondays at our Mottingham branch for workers convenience.
Making Routine Appointments
ROUTINE appointments should be made in advance, and are for ten minutes with the doctor. Please let the receptionist know if you have more than one problem at the time of booking. This will help prevent long waiting times for other patients.
Please tell the receptionist if you wish to see a particular doctor. Otherwise you will be offered the first available appointment with any one of the doctors. This is not applicable for open surgeries. We will always try and accommodate you but please understand that sometimes it may be necessary to wait longer for an appointment with a particular doctor.
Making Urgent Appointments
URGENT appointments that cannot wait until the next free routine appointment or open surgery should be requested where possible before 10:00am. You will not always be able to see the doctor of your choice for an emergency appointment.
Unfortunately, many appointments are lost because people do not attend. If you cannot keep an appointment, please inform us as soon as possible so that the appointment can be given to another patient.
We are constantly looking at ways to improve our service and we do try our very best to see patients as quickly as possible, keeping to the appointment times given. However, this is not always possible due to the unpredictable nature of health Care. A doctor may overrun a particular appointment because the patient was particularly unwell, which unfortunately carries forward throughout the day. Receptionists will always make every effort to keep you informed if there is any particular reason for a delay.
For more information see our Appointment System Explained