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Noticeboard

Dear Patients,

Please look out for information  by the practice regarding sharing electronic information between Hospitals, GP's and Community Care via the Local Care Record.

We have now uploaded our CQC 2016 Inspection Report. We are pleased to announce that we were awarded 'Good' in all areas. Please go to the link 'CQC Inspection Report' under the heading further information if you would like to view the report.


Please note it is a NHS requirement that all patients are allocated a named GP who is responsible for the patients overall care at the practice. Please contact the practice should you wish to know who your named GP is.
If you have a preference to who your named GP is then the practice will make reasonable efforts to accommodate this request however p
lease may we re-iterate you can still see whichever GP you wish and not only your named GP
. If you have any questions then please ask at the reception desk or call the surgery.

Many thanks

Did you know we have a formal PPG Group called The Links Patient Participation Group?
Our PPG Chair for The Links Patient Participation Group is Roger Ballaster. Ask for more details if you are interested in joining.

 We are now up and running with a Text Messaging Service.
We have the facility to use the above service to contact you by sending SMS Text Messages to your mobile phone. 

To ensure this service is used to its full advantage, can we please ask you to check your mobile number is correct on our records, this can be done via the reception desk or telephoning us on 0208 461 3333 if you are a Downham patient or 0208 857 0011 if you are a Mottingham patient.

 However if you would not like to be part of this service and have not already responded to the text we sent out Dear Patient, The Links Medical Practice is introducing a FREE patient messaging service. To opt out, text STOP to 07800008113 then please let reception know so we can ensure you do not receive any text messages.

 

As from Monday 1st December 2014, we have added  the 'Friends and Family Test'  survey to our website.   There are 3 simple questions for you to answer.   This survey will provide a quick snapshot of what our patients think, and how we can improve our patient care and practice services.   

The survey is located under the heading 'Have Your Say', on the right hand side of the website home page. 

We look forward, to receiving your views. 

 Further patient information relating to Friends and Family Test:
                                                 
http://www.england.nhs.uk/wp-content/uploads/2014/01/fft-short-guide-patients.pdf 

                                                     

Letters are being sent out by NHS England, please make sure you respond otherwise they will deduct or remove you from our list.  Thank you

 

111 nhs service.

The new national telephone advice service '111' has come to Bromley.This service has replaced NHS Direct and is the contact number for patients at certain times of the day when the surgery is closed.Please telephone the surgery and listen to the surgery answer phone message for details.

Thank you.

 APPOINTMENT OPTIONS

We have some Saturday morning and some evening appointments every other week which are bookable in advance .

You may also book a telephone appointment if you wish to discuss an ongoing medical problem.Please try and book with your usual Dr when requiring treatment for an ongoing problem. Telephone appointments are not suitable for new diagnosis and complex problems.

We have a  'medical pod' in the waiting area at each surgery. This is for use by patients who are not already on treatment for blood pressure. Please ask reception for a free token and you may use the machine to record your weight, height and blood pressure. The machine speaks instructions but it DOES NOT speak out your weight. At completion the machine will print two tickets with the weight height and blood pressure readings.  Please put your name on the slip, tick whether you are a smoker or not and hand one of the copies in to reception.We can use this information to update your records. Please note that if the blood pressure reading falls outside a set range the receptionist may ask you to have your blood pressure checked again by a health care assistant.

Shingles Vaccine now in surgery for patients Aged either 70 OR 79  years of Age-Leaflets available in surgery appointments available with the Nurse now. 

 Appointments

 

Appointments are precious- please do let us know if you are unable to attend. Thank you.

 

Patients are reminded that it is important to request a follow up appointment with the GP that you saw initially, if the follow up is for an ongoing problem that the GP has begun investigating or treating. This ensures continuity of Care for any given condition.

 

In order to ensure to ensure that you are accessing the correct service and clinician for your needs the receptionist may well discreetly ask for some idea as to the reason for your request.

 

Open Surgery :

 

Open Surgery is available on Monday Morning from 08:15am  Please book in person or by telephone before 10:00am. The surgery is often very busy at that time and you may be invited to go home and come back to the surgery later that morning when you will still need to sit and wait but for a shorter period of time. If you would prefer ,as in the past to just sit and wait then that is not a problem, but some patients may prefer to go and do shopping or pop home to wait in the comfort of their own home.Either way you will be seen that morning.

 

Please note that requests for Repeat prescriptions or for long term medical certificates will not be dealt with in open surgery.

 

All prescription request can be dealt with by our prescription clerks who will liaise with a doctor on your behalf. Patients requiring long term certificates should please make a routine appointment with their usual doctor.

 

 

 

Extended Hours appointments

 

Please note that we have occasional Saturday morning and Evening appointments available for workers convenience. 

 

Making Routine Appointments

 

diaryROUTINE appointments should be made in advance, and are for ten minutes with the doctor. Please let the receptionist know if you have more than one problem at the time of booking. This will help prevent long waiting times for other patients.

 

Please tell the receptionist if you wish to see a particular doctor. Otherwise you will be offered the first available appointment with any one of the doctors. This is not applicable for open surgeries. We will always try and accommodate you but please understand that sometimes it may be necessary to wait longer for an appointment with a particular doctor.

 

Making Urgent Appointments  

 

 

URGENT appointments that cannot wait until the next free routine appointment or open surgery should be requested where possible before 10:00am. You will not always be able to see the doctor of your choice for an emergency appointment.

 

Non-Attendances

 

Unfortunately, many appointments are lost because people do not attend. If you cannot keep an appointment, please inform us as soon as possible so that the appointment can be given to another patient.  

 

Waiting Times

 

We are constantly looking at ways to improve our service and we do try our very best to see patients as quickly as possible, keeping to the appointment times given. However, this is not always possible due to the unpredictable nature of health Care. A doctor may overrun a particular appointment because the patient was particularly unwell, which unfortunately carries forward throughout the day. Receptionists will always make every effort to keep you informed if there is any particular reason for a delay. 

 

For more information see our Appointment System Explained

 
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