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Noticeboard

Dear Patients,

Please look out for information  by the practice regarding sharing electronic information between Hospitals, GP's and Community Care via the Local Care Record.

We have now uploaded our CQC 2016 Inspection Report. We are pleased to announce that we were awarded 'Good' in all areas. Please go to the link 'CQC Inspection Report' under the heading further information if you would like to view the report.


Please note it is a NHS requirement that all patients are allocated a named GP who is responsible for the patients overall care at the practice. Please contact the practice should you wish to know who your named GP is.
If you have a preference to who your named GP is then the practice will make reasonable efforts to accommodate this request however p
lease may we re-iterate you can still see whichever GP you wish and not only your named GP
. If you have any questions then please ask at the reception desk or call the surgery.

Many thanks

Did you know we have a formal PPG Group called The Links Patient Participation Group?
Our PPG Chair for The Links Patient Participation Group is Roger Ballaster. Ask for more details if you are interested in joining.

 We are now up and running with a Text Messaging Service.
We have the facility to use the above service to contact you by sending SMS Text Messages to your mobile phone. 

To ensure this service is used to its full advantage, can we please ask you to check your mobile number is correct on our records, this can be done via the reception desk or telephoning us on 0208 461 3333 if you are a Downham patient or 0208 857 0011 if you are a Mottingham patient.

 However if you would not like to be part of this service and have not already responded to the text we sent out Dear Patient, The Links Medical Practice is introducing a FREE patient messaging service. To opt out, text STOP to 07800008113 then please let reception know so we can ensure you do not receive any text messages.

 

As from Monday 1st December 2014, we have added  the 'Friends and Family Test'  survey to our website.   There are 3 simple questions for you to answer.   This survey will provide a quick snapshot of what our patients think, and how we can improve our patient care and practice services.   

The survey is located under the heading 'Have Your Say', on the right hand side of the website home page. 

We look forward, to receiving your views. 

 Further patient information relating to Friends and Family Test:
                                                 
http://www.england.nhs.uk/wp-content/uploads/2014/01/fft-short-guide-patients.pdf 

                                                     

Letters are being sent out by NHS England, please make sure you respond otherwise they will deduct or remove you from our list.  Thank you

 

111 nhs service.

The new national telephone advice service '111' has come to Bromley.This service has replaced NHS Direct and is the contact number for patients at certain times of the day when the surgery is closed.Please telephone the surgery and listen to the surgery answer phone message for details.

Thank you.

 APPOINTMENT OPTIONS

We have some Saturday morning and some evening appointments every other week which are bookable in advance .

You may also book a telephone appointment if you wish to discuss an ongoing medical problem.Please try and book with your usual Dr when requiring treatment for an ongoing problem. Telephone appointments are not suitable for new diagnosis and complex problems.

We have a  'medical pod' in the waiting area at each surgery. This is for use by patients who are not already on treatment for blood pressure. Please ask reception for a free token and you may use the machine to record your weight, height and blood pressure. The machine speaks instructions but it DOES NOT speak out your weight. At completion the machine will print two tickets with the weight height and blood pressure readings.  Please put your name on the slip, tick whether you are a smoker or not and hand one of the copies in to reception.We can use this information to update your records. Please note that if the blood pressure reading falls outside a set range the receptionist may ask you to have your blood pressure checked again by a health care assistant.

Shingles Vaccine now in surgery for patients Aged either 70 OR 79  years of Age-Leaflets available in surgery appointments available with the Nurse now. 

  Virtual Patient participation Forum

PPG MARCH 2016

 

PPG REPORT 


We are keen to embrace the comments and ideas of our patient population. As may patients lead busy lives, it is increasingly difficult for patients to find the time to attend meetings we are going to set up a Virtual Patient Forum.Using this method we will be able to contact and embrace the views of more of our patients from a wide range of backgrounds giving a more balanced view of what patients think of our services.

We will therefore use email to contact patients in order to find out what changes they would most like to see at this practice. We will also send out patient surveys to see how we are doing.



We hope that these forums will also allow patients to understand better how non clinical practice decisions are made, ask questions on the running of the surgery and making constructive suggestions  as to how we can improve out customer service.




We also hope that it will improve patients understanding as to the limitations to our service and to ensure that patients have realistic expectations of what the surgery can provide.



As a GP surgery trying its best to meet the needs of the patient population it is important that the patients involved in this forum are committed to the surgery and to helping us  improve. Constructive criticism is of course welcome. 



Currently we are working with the group to try to improve the appointment system and to explore ways of reducing the number of wasted appointments by patients who do not attend. If you have a view on this issue please do either leave a comment in the comments box in the waiting area or drop a line to the Patient Liaison Officer Helen. Many thanks


 
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