Virtual Patient participation Forum
PPG MARCH 2016
We are keen to embrace the comments and ideas of our patient population. As may patients lead busy lives, it is increasingly difficult for patients to find the time to attend meetings we are going to set up a Virtual Patient Forum.Using this method we will be able to contact and embrace the views of more of our patients from a wide range of backgrounds giving a more balanced view of what patients think of our services.
We will therefore use email to contact patients in order to find out what changes they would most like to see at this practice. We will also send out patient surveys to see how we are doing.
We hope that these forums will also allow patients to understand better how non clinical practice decisions are made, ask questions on the running of the surgery and making constructive suggestions as to how we can improve out customer service.
We also hope that it will improve patients understanding as to the limitations to our service and to ensure that patients have realistic expectations of what the surgery can provide.
As a GP surgery trying its best to meet the needs of the patient population it is important that the patients involved in this forum are committed to the surgery and to helping us improve. Constructive criticism is of course welcome.
Currently we are working with the group to try to improve the appointment system and to explore ways of reducing the number of wasted appointments by patients who do not attend. If you have a view on this issue please do either leave a comment in the comments box in the waiting area or drop a line to the Patient Liaison Officer Helen. Many thanks