Comments & Suggestions and Complaints.
We make every effort to give the best service possible to everyone who attends our practice.
In the majority of cases the best way to resolve your concerns as quickly as possible is with the front line staff or the service or organisation that you are complaining about.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply contact the Practice Manager preferably in writing or by completing a complaints form available in surgery, and she/he will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
If your problem cannot be resolved locally, or if you have a complaint about the commissioning of services please contact BCC.
Who do I contact?
NHS COMMISSSIONING BOARD
0300 311 22 33
Bromley CCG Complaints Officer
Odile Croisie Bassetts House
Broadwater gardens, Farnborough, BR6 7ua
Phone: 01689 853339
South London Health Care Trust
Kathy Cooper 01689 865870
Marcianne Coggins 0208 3022678
Womens, Children and Specialist Services
Victoria Stephens 0208 083 64540
Oxleas NHS foundation Trust
Bromley Health Care Community Services
Phone 01689 866544
Once an organisation believes that it has done its utmost to address your concerns it will be explained that local resolution is complet and you will be directed to the Parliamentary and Health Service Ombudsman who will consider whether to look into your case.
The contact details are:
The Parliamentary and Health Service Ombudsman
London SW1P 4QP
TEL: 0345 015 4033
FAX 0207 217 4940
TEXTPHONE: 0300 061 4298