Downham SurgeryTel: 020 8461 3333
Mottingham SurgeryTel: 020 8857 0011
Please look out for information by the practice regarding sharing electronic information between Hospitals, GP's and Community Care via the Local Care Record.
We have now uploaded our CQC 2016 Inspection Report. We are pleased to announce that we were awarded 'Good' in all areas. Please go to the link 'CQC Inspection Report' under the heading further information if you would like to view the report.
To ensure this service is used to its full advantage, can we please ask you to check your mobile number is correct on our records, this can be done via the reception desk or telephoning us on 0208 461 3333 if you are a Downham patient or 0208 857 0011 if you are a Mottingham patient.
Further patient information relating to Friends and Family Test: http://www.england.nhs.uk/wp-content/uploads/2014/01/fft-short-guide-patients.pdf
The new national telephone advice service '111' has come to Bromley.This service has replaced NHS Direct and is the contact number for patients at certain times of the day when the surgery is closed.Please telephone the surgery and listen to the surgery answer phone message for details.
We have some Saturday morning and some evening appointments every other week which are bookable in advance .
You may also book a telephone appointment if you wish to discuss an ongoing medical problem.Please try and book with your usual Dr when requiring treatment for an ongoing problem. Telephone appointments are not suitable for new diagnosis and complex problems.
We have a 'medical pod' in the waiting area at each surgery. This is for use by patients who are not already on treatment for blood pressure. Please ask reception for a free token and you may use the machine to record your weight, height and blood pressure. The machine speaks instructions but it DOES NOT speak out your weight. At completion the machine will print two tickets with the weight height and blood pressure readings. Please put your name on the slip, tick whether you are a smoker or not and hand one of the copies in to reception.We can use this information to update your records. Please note that if the blood pressure reading falls outside a set range the receptionist may ask you to have your blood pressure checked again by a health care assistant.
It is the patients responsibility to ensure that yo request medication in good time.
If you are a new resident to the area and plan to join this practice please ensure that you have at least 6 weeks supply of medication from your previous surgery.We will not be able to provide a prescription until your medical record is received from your previous surgery.
Current patients on repeat medication.
Please allow two working days (48 hours) notice for prescription processing. We will accept early requests to cover the Bank Holiday periods and also family Holidays- just make a note on your request slip.
If you are going on holiday please put your request in at least a week ahead and indicate on the slip that you are going away.
One off prescriptions will take longer than two working days (48 hrs) as they need to be re-authorised.
Please DO NOT make an appointment or come to Open surgery for a repeat prescription request unless specifically told to do so by staff. All requests can be dealt with by the prescription clerk who will process the request liaising with the doctor on your behalf.
Your request can be made by returning the right hand side slip that came with your last prescription; by completing the repeat prescription request slip at the surgery reception; by registering and using the online form on this page; or in writing.
Please indicate clearly which of the items you require and allow two working days (48 hours) for collection.
Please note that if you are placing prescription request for more than one person- that they may not be ready at the same time for collection.One request may be less than straightforward requiring review by the Doctor.
If you wish your prescription to be posted to you please enclose an SAE with your request.
For patient safety, repeat prescriptions cannot be accepted by telephone or fax as this may lead to mistakes. We will accept telephone requests between 8:30am and 12 midday for housebound patients only. Certain local chemists will collect your prescription from the surgery. Please ask at reception for details.
For more information see our Prescriptions Explained Leaflet
Some conditions or prescriptions may require a regular review by appointment with a GP or the Practice Nurse.
If you are prescribed new medication by a Hospital Consultant, the hospital will write to the surgery and inform your GP as to the details of your new medication.
This will take some time, so in the meantime the hospital may issue a limited supply of any medication to see you through. Your GP will not know which medication to prescribe, or the dosage, until told this information by your consultant and will not therefore be able to issue the prescription until this information is received.
Sometimes you will be given a copy of the hospital prescription to bring in to your GP. Please do this as soon as you are able in order for us to enter the information on your medical record. We are unable to issue you with any further prescriptions for the medication prescribed by the hospital until in receipt of this information.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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