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Noticeboard

Dear Patients,

Please look out for information  by the practice regarding sharing electronic information between Hospitals, GP's and Community Care via the Local Care Record.

We have now uploaded our CQC 2016 Inspection Report. We are pleased to announce that we were awarded 'Good' in all areas. Please go to the link 'CQC Inspection Report' under the heading further information if you would like to view the report.


Please note it is a NHS requirement that all patients are allocated a named GP who is responsible for the patients overall care at the practice. Please contact the practice should you wish to know who your named GP is.
If you have a preference to who your named GP is then the practice will make reasonable efforts to accommodate this request however p
lease may we re-iterate you can still see whichever GP you wish and not only your named GP
. If you have any questions then please ask at the reception desk or call the surgery.

Many thanks

Did you know we have a formal PPG Group called The Links Patient Participation Group?
Our PPG Chair for The Links Patient Participation Group is Roger Ballaster. Ask for more details if you are interested in joining.

 We are now up and running with a Text Messaging Service.
We have the facility to use the above service to contact you by sending SMS Text Messages to your mobile phone. 

To ensure this service is used to its full advantage, can we please ask you to check your mobile number is correct on our records, this can be done via the reception desk or telephoning us on 0208 461 3333 if you are a Downham patient or 0208 857 0011 if you are a Mottingham patient.

 However if you would not like to be part of this service and have not already responded to the text we sent out Dear Patient, The Links Medical Practice is introducing a FREE patient messaging service. To opt out, text STOP to 07800008113 then please let reception know so we can ensure you do not receive any text messages.

 

As from Monday 1st December 2014, we have added  the 'Friends and Family Test'  survey to our website.   There are 3 simple questions for you to answer.   This survey will provide a quick snapshot of what our patients think, and how we can improve our patient care and practice services.   

The survey is located under the heading 'Have Your Say', on the right hand side of the website home page. 

We look forward, to receiving your views. 

 Further patient information relating to Friends and Family Test:
                                                 
http://www.england.nhs.uk/wp-content/uploads/2014/01/fft-short-guide-patients.pdf 

                                                     

Letters are being sent out by NHS England, please make sure you respond otherwise they will deduct or remove you from our list.  Thank you

 

111 nhs service.

The new national telephone advice service '111' has come to Bromley.This service has replaced NHS Direct and is the contact number for patients at certain times of the day when the surgery is closed.Please telephone the surgery and listen to the surgery answer phone message for details.

Thank you.

 APPOINTMENT OPTIONS

We have some Saturday morning and some evening appointments every other week which are bookable in advance .

You may also book a telephone appointment if you wish to discuss an ongoing medical problem.Please try and book with your usual Dr when requiring treatment for an ongoing problem. Telephone appointments are not suitable for new diagnosis and complex problems.

We have a  'medical pod' in the waiting area at each surgery. This is for use by patients who are not already on treatment for blood pressure. Please ask reception for a free token and you may use the machine to record your weight, height and blood pressure. The machine speaks instructions but it DOES NOT speak out your weight. At completion the machine will print two tickets with the weight height and blood pressure readings.  Please put your name on the slip, tick whether you are a smoker or not and hand one of the copies in to reception.We can use this information to update your records. Please note that if the blood pressure reading falls outside a set range the receptionist may ask you to have your blood pressure checked again by a health care assistant.

Shingles Vaccine now in surgery for patients Aged either 70 OR 79  years of Age-Leaflets available in surgery appointments available with the Nurse now. 

 

The administrative and reception staff at the Practice consist of a dedicated team who strive to do their best for patients in what can sometimes be a stressful and demanding environment.

We receive a huge number of requests regarding many issues during the day and staff will do their best to assist you as soon as they can.
During the course of their duties it may be necessary for staff to ask you questions which you may feel are intrusive. In fact staff are simply trying to assess both the urgency of your request, and also to ensure that you query or appointment is dealt with by the most appropriately skilled doctor or Nurse.
 
Staff are also very aware of the fact that your medical record is confidential. 
Please note that we are not able to give information to relatives or carers regarding your medical treatment without the written permission of the patient themselves. Even with that written permission there are some results that we will only give to the patient themselves.

Practice Management

Ms Pauline Rowe (f)

PGDMS

Administration

There is a team of receptionists and administrators on a daily rota. Their role is to assist you in making emergency and routine appointments with a doctor, undertake repeat prescriptions, answer questions and offer help and assistance at all times. The surgery can be extremely busy at times, and staff will do their very best to assist you with your enquiry as soon as they can.

Downham Surgery

Reception and Admin:
Anne
Christine
Debbie
Emma
Jacqui
Kelly
Stacey
Noella

Prescription Clerk:
Jacqui

Enhanced Services and IT Lead:
Kelly

Secretaries and Referral Administrators:
Christine

Mottingham Surgery

Reception and Admin:
Brii
Chloe
Karen B
Emmanuel
Emma
Hayley
Karen F
Sian
Tricia

Prescription Clerk:
Lisa

Secretaries and Referral Administrators:
Emma
Sian

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website