Appointments

How to Make an Appointment

Appointments may be booked in several ways:

Econsult

Patients can contact us by accessing the eConsult service on the banner on our main page and submitting an online consultation. You will receive a response by the end of the next working day.

You will only be able to submit an eConsult from 7am-6:30pm Monday-Friday. We apologise for any inconvenience this may cause but due to increased demand this service will now be limited to practice hours only.

Please note if you need urgent advice when the practice and eConsult service is closed then you can contact 111 via www.111.nhs.uk or telephone if you do not have access to the internet.

Contact us Online!

Online

Patients can book some appointments online using online services or the NHS app.

Login to book your appointment

Patient Access

Login to Online Services

Register for Online Services

By Phone

Patients can book an appointment by calling reception on Downham Surgery 020 8461 3333 or Mottingham Surgery 020 8857 0011.

PATIENT PARTNER – AUTOMATED BOOKING SYSTEM

Make Appointments Anytime!

Patients can call to book a nurse, HCA, or request GP appointments and repeat prescriptions 24/7 using this cloud-based receptionist. During busy periods, the system relieves pressure on staff by handling calls and bookings efficiently.

How to Use the Service:

Call the practice OR directly dial 020 8090 0045.

If no appointments are available, all routine slots for the day have been filled.

How To Book:

  1. Call the surgery number and listen for the new option.
  2. Select “0” for the Patient Partner option.
  3. Enter your Date of Birth and Telephone Number using the keypad.
  • Your phone details must be up to date for verification.
  1. Once verified, you’ll set up a six-digit PIN.
  2. Choose your preferred option:
  • Book a New Appointment
  • Cancel an Appointment
  • Check Outstanding Appointments and request repeat prescriptions
  1. If booking a new appointment, the system will find a suitable slot and offer it to you.
  2. Confirm the appointment by pressing the relevant key.

In Person

Patients can visit the surgery and book an appointment with the receptionist.