We make every effort to give the best service possible to everyone who attends our practice.
In the majority of cases the best way to resolve your concerns as quickly as possible is with the front line staff or the service or organisation that you are complaining about.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply contact the Practice Manager preferably in writing via our Contact Us page or by completing a complaints form available in surgery, and she will set all the necessary wheels in motion. Alternatively please visit our feedback page and complete a feedback form if you have any suggestions.
Patients that are unable to submit a complaint can ask a family or friend to submit it on their behalf as long as they provide consent, or alternatively they can also contact PALS. Please visit https://www.nhs.uk/nhs-services/hospitals/what-is-pals-patient-advice-and-liaison-service/ to find your nearest PALS office.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.